This document may be referred to as “Warranty Policy” for short, and serves as a guide to the standard warranty policies of Ubiqconn Technology, Inc. (“UTI”) for the products sold to UTI's clients.
1.1 Any claim made by the Client with respect to the Products shall be made in accordance with the return material authorization (“RMA”) procedure which is divided into the following three categories:
(a) Dead on Arrival (“DOA”). If a Product is found to be dead on arrival and is reported to UTI within fourteen (14) days from the date of delivery of the Products by UTI to the Client (“DOA Period”), it will be classified as dead on arrival (“DOA Products”).
(b) In-Warranty. If a Product is found to be defective and is reported to UTI within the Warranty Period (“In-Warranty Period”), it will be classified as an in-warranty product (“In-Warranty Products”).
(c) Out of Warranty (“OOW”). If a Product is found to be defective and is reported to UTI after the Warranty Period; an OOW Cause is found in the Products; or the defect is caused by a Non-Warranty Item, the Product will not be covered by any warranty provided by UTI, and the Product will be classified as an out of warranty product (“OOW Products”).
1.2 RMA Procedure for DOA and In-Warranty Products
(a) The Client shall request an RMA number within the DOA Period or In-Warranty Period. In that process, the Client shall fill out UTI’s standard RMA Request Form. Then, the Client shall e-mail the completed RMA Request Form to the designated personnel at UTI’s customer service center to request a DOA return or In-Warranty return. The Client shall also submit relevant supporting documentation and other evidence for UTI’s preliminary judgment. Notwithstanding the above, upon opening an active account approved by UTI, the Client may apply for an RMA number and carry out above RMA procedure on designated website by UTI.
(b) As to the DOA Products, the Client shall ship each whole unit of said DOA Products, which shall be in their originally received status and should not be dissembled first, according to UTI’s instructions within five (5) days upon receipt of UTI’s RMA number, e-mail a detailed packing list and pertinent shipping information to UTI.
(c) As to the In-Warranty Products, the Client shall ship only the agreed-upon defective part(s) (in such case, the Client shall disassemble each In-Warranty Product upon UTI’s approval and instructions) or In-Warranty Products according to UTI’s instructions within five (5) days upon receipt of UTI’s RMA number, e-mail a detailed packing list and pertinent shipping information to UTI.
(d) If the Client fails to ship out the DOA Products, In-Warranty Products or defective parts within said five (5) days, UTI’s RMA number will automatically become invalid, and the Client shall apply for a new RMA number according to Section 2.2(a) based on the new application date.
(e) Repaired or replaced parts or products will be shipped out the Client by UTI within ten (10) working days after UTI’s receipt and test of the returned items. However, if the defective parts in the In-Warranty Products are or contain key parts, UTI will send those parts to the original manufacturer or supplier for repair or replacement, and thus the above ten (10) working days will not apply.
(f) As to the DOA Products, the freight charges both ways will be paid by UTI provided that the Client shall accept UTI’s designated shipping method and forwarders. As to the In-Warranty Products, the Client shall pay for the freight charges when shipping the returned In-Warranty Products or defective parts thereof to UTI under CIF term, and UTI will return the repaired or replaced parts or In-Warranty Products to the Client under CIF term and pay for the freight charges of this one-way transportation. The Client shall pay those freight charges and/or UTI reserves the right to charge the Client any additional costs incurred arising from the Client’s non-compliance with UTI’s shipping instructions.
1.3 RMA Procedure for OOW Products
(a) The Client shall request an RMA number for any products or parts to be returned to UTI. When UTI verifies them as OOW Products, UTI will inform the Client via email and provide a Repair Charge Quotation to the Client.
(b) If the Client decides to retain UTI to provide repair services, the Client shall accept the Repair Charge Quotation within two (2) days upon receipt of it. If the Client fails to communicate its decision to UTI within said period, UTI’s Repair Charge Quotation will be deemed rejected by the Client. In that case UTI will not conduct any repair activities.
(c) In the event that the Client rejects the Repair Charge Quotation but the OOW Products or the defective parts thereof have been shipped to UTI or are otherwise in UTI’s possession, UTI will request the Client to take back those OOW Products or defective parts at the Client’s own cost and expense. If the Client fails to collect or take back those OOW Products or defective parts within two (2) days after receipt of UTI’s notice, the Client agrees that UTI will not be obligated to store the products or parts for the Client and UTI will not be responsible for any subsequent damage or losses that arise.
(d) If the Client decides to retain UTI to repair the OOW Products, the Client shall follow UTI’s shipping instructions and ship out the OOW Products or defective parts thereof within five (5) days upon receipt UTI’s RMA number. Otherwise UTI may choose to refuse the repair.
(e) The working days for UTI to repair the OOW Products will be separately confirmed by UTI.
(f) The Client shall pay for the freight charges both ways for the OOW Products. The Client agrees that the defective parts of the OOW Products which were not manufactured by UTI will be delivered to the original manufacturer for repair, and Client will pay for the repair fees charged by the original manufacturer, in addition to the charges specified in the Repair Charge Quotation.
(g) The OOW repair charge table which is the basis of UTI’s Repair Charge Quotation is given in Exhibit A and may be changed by UTI from time to time.